India calling shows sorta true picture abt call centers except that characters get up and down and share some stupid jokes loudly by calling every1 near them
its ridiculous
otherwise it reflects a tiny part of a CSR's (Customer Service Representative's) life.
The transport, the timing, the financial problem, the crowd etc are very much like any call center in Mumbai
In fact Mumbai call centers hv employees who are more westernised than then ones shown on India calling